Privacy Policy
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Effective Date: 2025-01-01
This Privacy Policy describes how we collect, use, and share personal information when you visit our website or interact with us online or offline (collectively, the “Website” and “Services”). We are committed to protecting your privacy and handling personal information responsibly.
1. Personal Information We Collect
We may collect personal information in the following ways:
Information You Provide to Us
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Name
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Mailing address
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Email address
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Phone number (including mobile number for SMS communications)
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Account or reference information related to serviced obligations
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Information submitted through contact forms, applications, or customer inquiries
Information Collected Automatically
When you visit our Website, we may automatically collect:
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IP address
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Browser and device type
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Pages visited and interaction data
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Date and time of access
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Cookies and similar technologies used for website functionality and security
Information from Third Parties
We may receive information from:
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Lenders, loan owners, or investors for whom we provide servicing
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Payment processors and financial institutions
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Service providers that support our operations
2. How We Use Personal Information
We use personal information for the following purposes:
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To operate and maintain our Website
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To provide account servicing and related services
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To communicate with you regarding accounts, inquiries, or requests
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To send SMS messages when you have provided consent
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To process payments and maintain records
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To verify identity and help prevent fraud
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To comply with legal, regulatory, and contractual requirements
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To improve our Website, services, and customer experience
3. How Personal Information Is Shared
We do not sell personal information.
We may share personal information only as necessary with:
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Lenders, loan owners, investors, or trustees related to serviced accounts
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Service providers that perform services on our behalf (such as payment processing, technology hosting, analytics, and compliance support), subject to confidentiality obligations
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Government authorities, regulators, or courts when required by law
SMS Consent
SMS consent is not shared with third parties or affiliates. Your consent to receive SMS messages is used solely for communications directly related to our services.
SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Prosum Servicing, Inc. This includes SMS messages for account notifications, security alerts. Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.
4. Cookies and Website Technologies
Our Website uses cookies and similar technologies to:
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Enable core website functionality
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Maintain security and prevent unauthorized access
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Analyze website usage and performance
You may manage cookies through your browser settings. Disabling cookies may affect certain Website features.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.
6. Your Choices
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You may opt out of marketing or non-essential communications at any time
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You may opt out of SMS messages by replying STOP
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You may contact us to update or correct your information
Certain information may be retained as required by law or for legitimate business purposes.
7. Children’s Privacy
Our Website and Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
9. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Prosum Servicing, Inc.
2036 E. Wildermuth #1256
Tempe AZ 85281